mySHEQ™ was established in 2013 and registered as mySHEQ (Pty) Ltd, Registration number: 2014/136619/07, in the Republic of South Africa in July 2014.


Although mySHEQ™ operates as a Cloud Service Provider which does not limit where our Software Solution can be used we have established in-house locations, as well as mySHEQ Re-seller locations in the following areas:

  • Cape Town, South Africa
  • Emalahleni, South Africa
  • Middelburg, South Africa
  • Durbanville, South Africa
  • Nelspruit, South Africa
  • Johannesburg, South Africa - (Re-seller)
  • Rustenburg, South Africa - (Re-seller)
  • Port Elizabeth, South Africa - (Re-seller)
  • Abu Dhabi, United Arab Emirates - (Re-seller)
  • Melbourne, Australia - (Re-seller)


mySHEQ™ will:

  • Establish strategic Objectives and Targets which are monitored periodically for progress.
  • Be committed to their customer service and to meet all requirements, where possible, expected from their clients.
  • Ensure continuous improvement on our Quality Management System.
  • Identify Risks and Opportunities in order to mitigate any potential risk to the Quality Management System.

Download our Quality Management Policy here.


mySHEQ™ is a Customer focussed software service provider that actively works with our customers to continuously improve our services based on real-world requirements and identified business problems.

With nearly 100 customers actively using the mySHEQ™ platform to support their businesses we supports industries of all types and customers of all size.

mySHEQ™ has been growing exponentially over the last few years and currently we have customers in the following countries:

  • South Africa
  • Australia
  • Papa New Guinea
  • United Arab Emirates
  • Malaysia
  • Zambia
  • Malawi
  • Zimbabwe
  • Mauritius
  • Sierra Leone

Have a look at our Customer References here.


mySHEQ™ utilizes state of the art hosting providers to ensure a secure, responsive and performance optimized service to our customers world-wide.

Cloud service statistics:

  • Cyber Hygiene Score - A+ Excellent. (Realtime critical threat analysis. Weekly cyber hygiene scanning.)
  • Availability - 99.89% measured over the last 12 months.
  • Customer Requested enhancements completed in the last 12 months - 1 011
  • Average unique monthly System Users - 3 300+
  • Total People managed - 103 000+
  • Average monthly user initiated service requests managed by our cloud service - 6.9 million.
  • Average time taken to service a request - 0.391 seconds.
  • Average monthly data movement - 960GB.
  • New customers year to date - 23, with 13 being direct referals from existing customers.
  • Average Support call resolution time - 38 minutes.

© mySHEQ ™ - 2024