ESTABLISHED
mySHEQ™ was established in 2013 and registered as mySHEQ (Pty) Ltd, Registration number: 2014/136619/07, in the Republic
of South Africa in July 2014.
LOCATIONS
Although mySHEQ™ operates as a Cloud Service Provider which does not limit where our Software Solution can be used we have established in-house locations,
as well as mySHEQ Re-seller locations in the following areas:
- Cape Town, South Africa
- Emalahleni, South Africa
- Middelburg, South Africa
- Durbanville, South Africa
- Nelspruit, South Africa
- Johannesburg, South Africa - (Re-seller)
- Rustenburg, South Africa - (Re-seller)
- Port Elizabeth, South Africa - (Re-seller)
- Abu Dhabi, United Arab Emirates - (Re-seller)
- Melbourne, Australia - (Re-seller)
QUALITY MANAGEMENT POLICY
mySHEQ™ will:
- Establish strategic Objectives and Targets which are monitored periodically for progress.
- Be committed to their customer service and to meet all requirements, where possible, expected from their clients.
- Ensure continuous improvement on our Quality Management System.
- Identify Risks and Opportunities in order to mitigate any potential risk to the Quality Management System.
Download our Quality Management Policy here.
CUSTOMERS
mySHEQ™ is a Customer focussed software service provider that actively works with our customers to continuously improve our services based on real-world
requirements and identified business problems.
With nearly 100 customers actively using the mySHEQ™ platform to support their businesses we supports industries of all types and customers of all size.
mySHEQ™ has been growing exponentially over the last few years and currently we have customers in the following countries:
- South Africa
- Australia
- Papa New Guinea
- United Arab Emirates
- Malaysia
- Zambia
- Malawi
- Zimbabwe
- Mauritius
- Sierra Leone
Have a look at our Customer References here.
CLOUD SERVICE
mySHEQ™ utilizes state of the art hosting providers to ensure a secure, responsive and performance optimized service to our customers world-wide.
Cloud service statistics:
- Cyber Hygiene Score - A+ Excellent. (Realtime critical threat analysis. Weekly cyber hygiene scanning.)
- Availability - 99.89% measured over the last 12 months.
- Customer Requested enhancements completed in the last 12 months - 1 011
- Average unique monthly System Users - 3 300+
- Total People managed - 103 000+
- Average monthly user initiated service requests managed by our cloud service - 6.9 million.
- Average time taken to service a request - 0.391 seconds.
- Average monthly data movement - 960GB.
- New customers year to date - 23, with 13 being direct referals from existing customers.
- Average Support call resolution time - 38 minutes.